Privacy Policy

1. Information We Collect

We collect the following information when you use UpDownBot:

• Account information: Email address and name. Sign-in is handled by our hosting platform, Base44; UpDownBot does not store passwords
• Monitor data: URLs you submit for monitoring, check results, and incident history
• Billing data: Payment information processed securely through Stripe
• Usage data: Login activity, IP addresses, and audit logs for security purposes

2. How We Use Your Information

• To provide uptime monitoring services
• To send alert emails when monitors detect issues
• To process payments and manage your subscription
• To maintain account security and prevent abuse
• To improve our service reliability

3. Data Sharing

We do not sell your personal information. We share data only with:

• Stripe: For payment processing
• Email service: For sending alert notifications

4. URL Monitoring

URLs you submit for monitoring are stored in our database and checked periodically. We only access publicly available content at the URLs you provide. We do not store full response bodies, only status codes, response times, and keyword match results.

5. Data Retention

Individual check results are kept for 30 days; older checks are deleted automatically every night, and uptime figures are a rolling 30-day measure. Monitors and incident history are kept while your account is open. When you close your account, your monitors, check results, incidents and alerts are kept for 30 days so you can restore the account, then permanently erased. Billing records and security audit records are retained after closure, because we are required to keep payment records.

6. Security

We implement appropriate security measures including encrypted connections, hosted authentication, and audit logging. However, no system is perfectly secure.

7. Your Rights

You can access and update your data at any time from your account settings, and pause or delete your monitors there whenever you like. You can close your account yourself from the Account page: closure stops monitoring and cancels your subscription immediately, you can restore the account within 30 days, and after that your monitors, check results, incidents and alerts are permanently erased. Billing and audit records are retained as described above. For any question about your data, contact us through Support in your account.

8. Changes

We may update this policy from time to time. We'll notify you of significant changes via email.